Terms of Service

1. Who can use the Service

The Service is for business and professional use only. You must be at least 18 years old and use the Service in the course of your trade, business or profession, not as a consumer. You're responsible for complying with the laws that apply to your use of it.

2. Accounts and workspaces

• Keep access to your email and Google account secure: they're how you sign in. You're responsible for activity under your account.
• Projects, files, reviews and credits belong to a workspace. Owners and admins of a workspace control its members, standards and billing, and are responsible for the people they invite.
• Tell us promptly at support@sideriser.com if you suspect unauthorized access.

3. What the Service does, and its limits

SideRiser uses AI to review electrical one-line and riser diagrams you upload: it inventories components and reports possible problems against the design standards you provide and the National Electrical Code ("Output").

The Service is a review aid. It is not engineering advice and does not replace review by a qualified, licensed engineer. Output can be incomplete or wrong: it may miss problems, report problems that don't exist, or misread a drawing, especially scanned or unclear pages. You remain solely responsible for your designs, their compliance with applicable codes and standards, any professional certification or stamping, and any decision you make using the Output. Verify Output against the actual design and equipment before relying on it, particularly for anything affecting safety.

4. Your content

• You keep all rights to the files, rules and other material you upload ("Customer Content") and to the Output generated from it.
• You give us permission to host, copy, process and transmit Customer Content, including through the service providers listed in our Privacy Policy, only as needed to provide, secure and support the Service for you.
• You confirm you have the rights and permissions needed to upload Customer Content, including any permission required from your clients, and that doing so doesn't breach any confidentiality obligation or law.
• We don't use Customer Content to train AI models, and we treat it as confidential as described in our Privacy Policy.

5. Acceptable use

You agree not to:

• upload content you don't have the right to share, or content that is unlawful or contains malware;
• try to access another workspace's data, get around the Service's security or the isolation of review environments, or use the Service to attack or probe any system;
• create multiple accounts or workspaces to obtain extra free credits, or otherwise abuse credits or limits;
• copy, resell or provide the Service to others without our written permission, or reverse engineer it except where the law allows;
• use the Service in a way that overloads or disrupts it, or that violates any law or the rights of others.

6. Credits and payment

• Reviews use credits: one credit per drawing page a review runs on, each time it runs. Pages you skip, design standards and reference files are free. If a review fails or you cancel it, its credits are returned.
• Free credits are granted once per person, to their personal workspace. They have no cash value, can't be transferred or exchanged, and we may change or withdraw free credits at any time.
• When paid plans are offered, prices, credit allowances and billing terms will be shown before you subscribe. Subscriptions renew until canceled, payments are processed by Stripe, and fees are non-refundable except where required by law.

7. Our service and feedback

SideRiser and its software, design and content (other than Customer Content and Output) are owned by us or our licensors. If you send us feedback or suggestions, we may use them without obligation to you.

8. Third-party services

The Service relies on third-party providers, such as the AI model provider and hosting, storage and email services. Their availability affects the Service, and some features (such as signing in with Google) are subject to the provider's own terms.

9. Suspension and termination

You can stop using the Service at any time and ask us to delete your account at legal@sideriser.com. We may suspend or end your access if you breach these Terms, if your use creates risk or legal exposure for us or others, or if we discontinue the Service. Where reasonable, we'll give notice and a chance to export your content. Sections 3, 4 (as to your responsibilities), 7, 10, 11, 12 and 13 survive termination.

10. Disclaimer

To the fullest extent permitted by law, the Service and Output are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, or that Output will be complete or correct.

11. Limitation of liability

To the fullest extent permitted by law, SideRiser will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, or for damages arising from designs, construction, equipment or decisions made using the Output, even if advised of their possibility. Our total liability for all claims relating to the Service is limited to the greater of the amounts you paid us in the 12 months before the claim and US$100. Some jurisdictions don't allow these limitations, in which case they apply to the extent allowed.

12. Indemnity

You agree to defend and indemnify SideRiser against claims, losses and costs (including reasonable legal fees) arising from your Customer Content, your designs and their use, or your breach of these Terms or of law.

13. Governing law and disputes

These Terms are governed by the laws that apply to SideRiser's place of establishment, without regard to conflict-of-law rules, except where mandatory law requires otherwise. Before starting any formal proceeding, contact us at legal@sideriser.com and give us 30 days to try to resolve the dispute informally.

14. Changes to these Terms

We may update these Terms. We'll change the date above and, for material changes, notify you by email or in the Service before they take effect. Continuing to use the Service after that means you accept the updated Terms.

15. General

These Terms and the Privacy Policy are the whole agreement between you and SideRiser about the Service. If a provision is found unenforceable, the rest remains in effect. Not enforcing a provision isn't a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition or sale of assets.

16. Contact

Support: support@sideriser.com. Legal notices and questions about these Terms: legal@sideriser.com.